Today's organizations must manage customer interactions across multiple communications channels. The challenge is to make it easy for customers to do business with the organization any way they want at any time, through any channel, in any language or currency-and to make customers feel that they are dealing with a single, unified organization that recognizes them at every touch point. Siebel Customer Relationship Management solutions, designed to fit any size organization, empower companies to deliver seamless and superior customer experiences by extending CRM to everyone in their organizations and partner networks.

Siebel Business Analytics applications are complete, pre-built business intelligence solutions that provide unmatched insight into business processes in order to increase efficiency and revenue, lower costs, and improve business results. By integrating data from systems across departments in the enterprise value chain, these applications provide actionable insights that drive more effective business processes, decisions, and actions. From improving win-rates in sales, to identifying drivers of profitability to accelerate cash flow, Siebel Business Analytics applications provide critical insights that optimize performance across the entire enterprise. Siebel Business Analytics applications are built on the Oracle BI Suite Enterprise Edition, a comprehensive next-generation BI and analytics platform.

Siebel Contact Center and Service product family helps businesses deliver quicker, better and more efficient customer service. Whether a company needs hosted, mobile or on-premise solutions, these applications provide optimal resource deployment, speedy issue resolution, one-and-done request handling, and powerful tracking and analytics capabilities. As a result, businesses can increase customer satisfaction while cutting costs at all touch points around the globe.

Siebel Customer Data Integration helps businesses obtain complete and accurate customer information so that they can provide targeted, differentiated customer service. Made up of three solutions, Universal Application Network, Data Quality and Universal Customer Master, this integrated application family improves cross-sell and up-sell efforts by providing a complete picture of the existing customer relationship. Siebel Customer Data Integration streamlines business processes by eliminating manual rework and reduces costs by centralizing the management of customer data. The applications work together to improve risk management by aggregating customer risk exposure across product lines and business units.

Siebel Customer Order Management solutions simplify the complex and often frustrating process of tracking thousands of products across multiple catalogs and systems. They deliver deep customer insight that enables businesses to dynamically present targeted product bundles, offer intelligent cross-sell and up-sell opportunities, and achieve optimal prices for products and customer segments. At the same time, they give employees the information they need to take decisive action and conduct intelligent interactions with customers. As a result, companies see greater revenues, reduced operating costs, and higher customer loyalty.

Oracle's Siebel Enterprise Marketing suite applications enable organizations to increase the value of each customer relationship by allowing you to interact with customers in a manner that reflects a deep understanding of their unique needs and preferences. This integrated application family provides a complete closed-loop solution that enables you to better understand your customers; flawlessly execute personalized campaigns synchronized across all channels; and optimize strategies through continuous testing, measurement, and feedback.

Siebel Partner Relationship Management applications provide companies with a comprehensive solution for managing partner communities. In addition to simplifying program management and aligning performance goals, they improve training, collaboration and operational efficiency. And with enhanced insight into program and partner performance, they also allow businesses to easily adjust product promotions and sales execution-and ultimately increase revenue.

Siebel Sales applications increase sales by improving the customer experience at every stage of the customer life cycle-from placing an order to resolving a service issue. These products maximize sales effectiveness in real time by accelerating the quote-to-cash process, aligning direct channels, increasing pipeline and win rates, and raising average transaction values.

Siebel Self-Service and eBilling products, companies empower their business and consumer customers to manage all of their billing and account-related activities online. These highly scalable solutions include online account management, service management, and application integration technologies and facilitate such processes as managing statements, researching offerings, reviewing bills, initiating and tracking payments, and resolving service issues. As a result, companies increase call center deflection, reduce mailing and postage costs, streamline payment processing, enhance marketing effectiveness, and improve customer retention.

Siebel CRM On Demand delivers low-risk, hosted customer relationship management (CRM), with little or no up-front IT investment. With Siebel CRM On Demand, you can accelerate sales, improve marketing and deliver consistently top-notch customer service. That's why more companies of all types and sizes trust Siebel CRM On Demand to centralize vital customer and sales data, and gain real-time snapshots of customer interactions. Begin using Siebel CRM On Demand today to evolve and expand your CRM strategy across all sales, marketing and service organizations.

Enterprises must innovate quickly in the face of global competition, financial pressures, and increasingly complex regulation. Siebel applications provide businesses the functional best practices and industry-specific capabilities they need to adapt to change and compete more effectively. Siebel applications help businesses:
Protect their existing investment
Extend the value of their applications
Evolve to the next generation of business applications